What’s your return policy?Updated 4 months ago
As alfred.com offers the most up-to-date product information, sample pages, and audio files to help you make an informed purchasing decision, we will only accept returns in the following two instances:
- The product you received is defective or damaged.
- What we shipped does not match what you ordered.
In both cases, please contact our Customer Service team within 30 days of receiving your shipment to report the defective, damaged, or incorrect items, which we will happily replace at no additional cost. You can reach us via email at [email protected] or by filling out our contact form.
Unfortunately, we are not able to accept any returns without prior approval, so please contact us first so that we can suggest the best solution as quickly as possible.