How do I find and access my purchased digital items?Updated 4 months ago

If you logged into your Alfred.com account and your Digital Library is empty, or you haven't received your download email, don't worry! Your purchase is safe.

Please check the two most common reasons for a missing order below:

1. Did you check out with Apple Pay, PayPal, or Shop Pay?

If you used an express payment method, your purchase may automatically be tied to the email address associated with that specific payment account rather than your primary email.

• The Fix: Try logging into Alfred.com using the email address linked to your PayPal, Apple ID, or Shop Pay account to see if your digital items are waiting for you there.

2. Could there be a typo in your email address?

It is very easy for a small typo (like typing .con instead of .com) to happen during a quick checkout. If you haven't received an order confirmation email within 15 minutes of your purchase, a typo is likely the culprit.